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Need for Improved Customer Support Service To Facilitate AI Use in Call Centers

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Financial institutes, banks, hospitals, retailers, and telecom companies across the world are focusing heavily on providing better customer support services, owing to which call centers of these end users are increasingly deploying artificial intelligence (AI)-enabled solutions.  To offer better customer care, call centers are increasingly deploying AI-powered chatbots as they use existing information, such as frequently asked questions (FAQs) and the knowledge base of organizations, to cut down the response time for customers.  In addition, the mounting volume of data and increasing practice of customer engagement through websites, social media platforms, and email are expected to propel the call center AI market at an exceptional CAGR of 22.6% during the forecast period (2019–2024). According to P&S Intelligence, the market was valued at $914.5 million in 2018, and it will exceed $2,990.1 million in revenue by 2024. Besides, the soaring number of call centers will also ...

AI in Fintech Market Analysis by Trends, Size, Share, Growth Opportunities, and Emerging Technologies

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A number of factors, such as the increasing adoption of the artificial intelligence (AI), machine learning (ML), and internet of things (IoT) technologies across financial institutions, burgeoning demand for cloud services, surging focus of enterprises on cost cutting and efficiency improvement, and rising penetration of the 5G technology, are expected to drive the AI in fintech market at a vigorous CAGR of 19.8% during 2020–2030. According to P&S Intelligence, the market revenue will rise from $7,702.7 million in 2020 to $46,881.9 million by 2030. The increasing focus of financial institutions on improving efficiency, enhancing productivity, and reducing operational costs will encourage them to integrate AI solutions. Financial organizations across the world are using AI chatbots for several tasks, such as sales, online chats, and customer care, to improve customer experience. Additionally, the incorporation of AI chatbots in financial institutions helps in minimizing or eliminati...

Surging Need for Optimized Network Infrastructure Fueling Network Telemetry Market Growth

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Across the globe, North America contributed the highest revenue to the network telemetry market in the years gone by, and it is predicted to demonstrate rapid expansion in the coming years as well. This is ascribed to the presence of several market players, such as Pluribus Networks Inc., Juniper Networks Inc., and Arista Networks Inc., in the region.  In addition, the fierce competition in almost every industry and growing use of advanced technologies, such as the AI and IoT, are also propelling the requirement for network telemetry solutions in the region. Depending on end user, the network telemetry market is classified into telecom service providers, cloud service providers, and managed service providers.  Out of these, the telecom service providers category held the largest share in the market in the past, and this category is predicted to demonstrate the fastest growth in the market in the coming years. This is credited to the growing adoption of network telemetry solut...

VoIP Software Market Revenue To Soar Between 2020 and 2025

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The global voice over internet protocol (VoIP) software market value stood at $15,114.3 million in 2019, and it is predicted to rise to $30,441.5 million by 2025. According to the estimates of the market research company, P&S Intelligence, the market will demonstrate a CAGR of 13.4% from 2020 to 2025.  The market is being driven by the growing need for the VoIP software among small and medium enterprises (SMEs) and the rising focus of enterprises on improving their productivity. SMEs are rapidly adopting this technology, owing to its easy-to-use, troubleshoot, and install features. Additionally, this technology facilitates voice communication at more affordable rates than conventionally adopted telephony systems.  Further, minimal technical know-how is needed for deploying VoIP systems, which is also pushing up their use in SMEs. Voice-based smart office systems are generating lucrative growth opportunities for the players operating in the VoIP software market . Smart offi...

How is Wireless Technology Encouraging Residential Security System Adoption?

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Rapid advancements in smart security technology have resulted in the large-scale adoption of residential security products across the world. The deployment of new smart security solutions in residential structures allows end users to exercise more control over their property. Additionally, these solutions also facilitate energy savings.  The increasing adoption of advanced security solutions will, therefore, help the residential security market advance at a CAGR of 8.7% during 2017–2023. According to P&S Intelligence, the market will generate $60,765.2 million revenue by 2023. The APAC residential security market is expected to exhibit the fastest growth throughout the forecast period, on account of the mounting disposable income of people and increasing automation and digitization in building infrastructure security in developing countries of the region.  The major providers of the residential security products and solutions are Godrej & Boyce Mfg. Co. Ltd., Ingersol...

How Is the Indian Government Encouraging Farming as a Service Solution Usage?

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Companies such as Deere & Company, Em3 Agriservices Pvt. Ltd., RML Information Services Pvt. Ltd., Mahindra & Mahindra Ltd., Cropin Technology Solutions Pvt. Ltd., KhetiBuddy Agritech Private Limited, Tractors and Farm Equipment Limited (TAFE), Intello Labs Pvt. Ltd., Ulink Agritech Pvt. Ltd., Utkal Tubers India Pvt. Ltd., and ITC Ltd. offer the aforementioned solutions and services, such as utility service, labor service, and equipment rental, in pay-per-use and subscription models. These companies are gaining extensive government support and procuring hefty investments to develop innovative farm technologies. According to P&S Intelligence, many startups and micro, small, and medium enterprises (MSMEs) have recently entered the Indian farming as a service market . In recent years, MSMEs and agritech startups have focused on product launches to gain a competitive edge. For example, in June 2020, KhetiBuddy Agritech Private Limited unveiled a free mobile app to offer farm ma...

Surging Deployment of Wi-Fi in Public Places Driving VoWiFi Market

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The global voice over Wi-Fi market value stood at $2,035.3 million in 2019, and it is predicted to rise to $22,801.2 million by 2030. According to the estimates of the market research company, P&S Intelligence, the market will progress at a CAGR of 24.5% from 2020 to 2030 (forecast period). The rapid improvements being made in the overall quality of service (QoS) for users and increasing global Wi-Fi hotspot availability are the major factors fueling the progress of the market around the world. The surging Wi-Fi hotspot coverage is one of the major factors driving the expansion of the market. Over the last few years, several governments have made huge investments in the deployment of Wi-Fi hotspots in public places. In 2017, there were around 124 million public wireless local area network (WLAN) and community hotspots across the world, which are predicted to rise to 550 million by 2022.  Factors, such as higher speed and capacity of Wi-Fi and free access to Wi-Fi and community...